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When I get totally frustrated I call in the big guns, either of my two sons. I wasn't sure if it was me or if it was the app. Also managing device features and changing plans is a breeze.
I also find the “current usage” section easy to navigate and understand. Easy to view and manage billing preferences. Basically, the chat experience through this app needs improvement.Ĭompliments: I think the billing section is easy to use. There is no button to toggle the keyboard down to read the chat window. The keyboard and navigation took up 90% of the display and I could hardly read the chat window. I tried using the app 3x and couldn’t get past the the review order before checkout page.Ĭomplaint #2: I also had a hard time using chat feature. I ended up hopping on my desktop computer to make the purchase and everything went through just fine. When I entered my login credentials, it said my login details were incorrect. Every time I reviewed my order just before check out, it took me back to the sign in page. The app kept telling me to sign in to finishing my purchase. Shame on you.Ĭomplaint #1: I tried using the app to purchase a case for my phone. I am saddened to see such unprofessional and disrespectful behavior toward the customer. She started out pleasant but the pretentious attitude came out as in a take it I’d leave it - you can have a 25 dollar credit. The last person I spoke with called in response to my answer to a survey. I reported this but nothing has been done to my satisfaction. The managers name who did this is Tim Haas. She repeated this threat and I was shocked at this behavior. He told her to say that if he came to the phone the offer would be off the table. I asked to speak to her supervisor whom I heard speaking to her in the background. The penultimate person I spoke to was directed by her supervisor to tell me she was not authorized to give the credit. Adding insult to injury the credit was not applied and each time I called to check on the credit being applied, the buck was passed - this was over s period of about two months. The agent apologized and said he had approval to give me a $100 credit for all the trouble I experienced. It was a very unpleasant experience where it took four hours to finally get the number changed. I recently moved and changed my phone number.
#Myatt app for window how to#
(the app developer) for help through the details of the app.īonus: How to Delete myAT&T from your iPhone or Android.
#Myatt app for window verification#
Then click "Done" on the verification page to complete the unsubscription.Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to myAT&T.
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#Myatt app for window series#
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